As more and more businesses and companies come up on a daily basis, challenges are bound to happen. One of the biggest challenges is stiff competition, which has largely contributed to a very volatile business environment never seen before in history. Understaffing and high call volumes especially during peak seasons are other challenges that face most businesses today. Take for example when your in-house staff are on sick leave or vacation during their annual leave. Not to mention the mere fact that some calls will simply go unanswered in such a case scenario when the calls to staff ratio is very high. Also worth mentioning is the fact that a business may experience high call volumes say when there is a surge in marketing efforts; or when there are new products the business is launching into the market.
It may not be economically viable to have staff round the clock I.e. 24 hours responding to clients queries, especially if it is a new business startup. Ideally, unless you have hundreds of waiting staff on stand-by, sometimes multiple calls coming in may mean disappointment on the side of the clients. This justifies the huge popularity of phone call answering services. AnswerFirst for example is viewed by many as an extension to an office or business. AnswerFirst is a company that has specialized in answering phone calls on behalf of businesses and companies that cannot handle the huge volumes of phone calls coming through.
By working with AnswerFirst, it means to your business that all your call needs will be handled professionally with the seriousness it deserves. It needs no mentioning the fact that when your clients call and reach a voicemail, or when their calls go unanswered, they will always call the next available business that is available on line.
Having said that, the first consideration that needs to be made when choosing an answering service provider is to ascertain they have bilingual members of staff. Bilingual staff members are very important especially if your business targets international clients. Another important consideration is to check to ensure the answering service provider has pit quality assurance measures in place to guarantee good customer experience. By the same token, be sure the members of staff are rotating on a 24-hour basis to be guaranteed of availability of someone to respond to your client’s queries throughout the day or night. Signing up for answering services is the only guaranteed way of beating your competition hands down.